PRIVACY POLICY

Last Updated: September 2, 2026

Fresh Fur Grooming (“Fresh Fur,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking our pet grooming services, or communicating with us.

This Privacy Policy explains how we collect, use, and protect your personal information.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• First and last name

• Phone number

• Email address

• Service address

• Information about your pet

• Appointment details and grooming preferences

• Information you provide when contacting our customer service team

• Payment and transaction information when necessary to provide our services

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and other website usage information.

2. HOW WE USE YOUR INFORMATION

Fresh Fur may use the information we collect to:

• Schedule and manage grooming appointments

• Confirm appointments

• Send appointment reminders

• Communicate scheduling and rescheduling information

• Respond to customer questions and requests

• Provide and improve our pet grooming services

• Process payments and transactions

• Provide customer support

• Communicate important information about our services

• Send promotional communications when you have provided the appropriate consent

• Maintain and improve our website and customer experience

• Comply with applicable laws and legal requirements

3. SMS AND TEXT MESSAGE COMMUNICATIONS

If you provide your mobile phone number and opt in to receive SMS messages from Fresh Fur, we may send text messages related to our services.

These messages may include:

• Appointment confirmations

• Appointment reminders

• Scheduling and rescheduling communications

• Customer service messages

• Service-related updates

Customers who separately opt in to marketing communications may also receive occasional promotional messages, special offers, or other marketing communications.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact us at:

Phone: (408) 380-2015
Email: help@freshfurcalifornia.com

SMS consent is not a condition of purchasing any goods or services from Fresh Fur.

MOBILE INFORMATION PRIVACY

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors or service providers solely as necessary to provide support services, such as customer service, appointment scheduling, communications, and SMS delivery. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Fresh Fur does not sell, rent, or trade mobile phone numbers or SMS opt-in information.

4. HOW WE SHARE INFORMATION

Fresh Fur does not sell your personal information.

We may share certain information with trusted service providers and subcontractors who assist us with business operations, including:

• Appointment scheduling

• Customer service

• SMS and telephone communications

• Payment processing

• Website hosting

• Website functionality

• Business administration

These service providers may only use information as necessary to provide services to Fresh Fur.

Mobile phone numbers and SMS opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect the rights, safety, or property of Fresh Fur, our customers, or others.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better customer experience.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. DATA SECURITY

Fresh Fur takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. YOUR PRIVACY CHOICES

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also opt out of SMS communications at any time by replying:

STOP

For assistance with SMS communications, reply:

HELP

You may also contact us directly:

Fresh Fur Grooming
Phone: (408) 380-2015
Email: help@freshfurcalifornia.com

8. CHILDREN'S PRIVACY

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, platforms, or services.

Fresh Fur is not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage users to review the privacy policies of any third-party service they access.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or how Fresh Fur handles your personal information, please contact us:

Fresh Fur Grooming
California, USA

Phone: (408) 380-2015
Email: help@freshfurcalifornia.com